Some services are experiencing major issues
502/522 Errors - US Regions
Incident on cluster r20-br
We are encountering a major issue that impact all API calls.
Incident on cluster r17-usw
We are encountering a major issue that impact all API calls.
Incident on cluster r19-sg
We are encountering a major issue that impact all API calls.
Incident on cluster r18-in
We are encountering a major issue that impact all API calls.
Incident on cluster r16-use
We are encountering a major issue that impact all API calls.
Salesforce Spiff Feature Degradation
There's a feature degradation affecting Salesforce Spiff, and we're working to resolve it. You may experience feature degradation in statement calculations, reporting, designer, connectors and syncs. Salesforce Spiff remains unaffected. We’re investigating the issue, and an update will be provided in 30 minutes or sooner if we have more information.
How Salesforce is preparing for the frontier AI threat landscape
Anthropic’s announcement of Claude Mythos underscores a reality Salesforce has been preparing for: increasingly capable frontier AI models will continue to accelerate the evolution of the cybersecurity landscape. Our security teams are continuously evaluating how frontier models like Mythos may change attacker and defender capabilities, and we are applying those insights to strengthen our security posture and guide continued enhancements across our environment. We view this as an acceleration of work already underway, not a departure from it. Salesforce has long invested in automation and AI to help identify risk, strengthen defenses, and support the trust our customers place in us. Trust remains our #1 value, and we remain focused on helping protect our customers’ data in a rapidly evolving threat environment.
Development
Past Incidents ‹ Oct 03 - Oct 09, 2026 ›
October 09, 2026
October 08, 2026
User Portal Performance Degredation
Feature Disruption
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Active -Azure Data Factory – Pipeline/Activity Failures and Timeouts – UK South
We are aware of an issue affecting Azure Data Factory in UK South, where a subset of customers may experience failures, delays, or timeouts with pipeline and activity runs, integration runtime management, or authoring operations. Our engineers are actively working to determine the cause and impact. As a workaround, customers are advised to cancel and retry affected runs that fail, time out, or remain in progress longer than expected.
Active -Azure Data Factory – Pipeline/Activity Failures, Delays & Timeouts – UK South
We are aware of an issue affecting Azure Data Factory in UK South, where a subset of customers may experience failures, delays, or timeouts when running pipelines and activities, managing integration runtimes, or performing authoring operations. Our engineers are actively investigating the cause and impact . Workaround: Customers are advised to cancel and retry affected pipeline or activity runs that fail, time out, or remain in progress longer than expected. Further updates will be provided as more information becomes available.
Issues with Upload in the Global region
We’re currently investigating reports that uploaded assets are not appearing in Assetbank in the Global region. Users in this region may experience this. Our team is working to identify the cause and will share updates as soon as possible.
October 07, 2026
502/522 Errors - US Regions
Node.js documentation unavailable
We are aware of an issue impacting access to the latest Node.js documentation and are currently investigating the cause. Documentation for previous versions of Node.js can still be accessed at their version-specific URLs, such as https://nodejs.org/docs/v24.21.0/api/ For the latest version, v26.11.0, the documentation can also temporarily be accessed at https://beta.docs.nodejs.org/
Incident on cluster m435-za
We are encountering issues with add/update API calls. Search queries are not impacted.
Incident on cluster r20-br
We are encountering a major issue that impact all API calls.
Incident on cluster r17-usw
We are encountering a major issue that impact all API calls.
Incident on cluster r19-sg
We are encountering a major issue that impact all API calls.
Incident on cluster r18-in
We are encountering a major issue that impact all API calls.
Incident on cluster r16-use
We are encountering a major issue that impact all API calls.
MuleSoft Feature Disruption
We are aware of a feature disruption that may impact you and are currently working on a solution to resolve user impact. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
October 06, 2026
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Tableau Feature Degradation
There’s a feature degradation impacting Tableau Cloud. Tableau engineers are working to resolve the impact. During a feature degradation, certain features are unavailable or run at less than optimal performance. We thank you for your patience. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Feature Degradation
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
October 05, 2026
Sign Integration Authentication Issues
We have identified an issue causing some Formstack Sign integrations, including Documents-to-Sign deliveries, to lose authentication unexpectedly. Affected deliveries may fail with an authentication error, even if the connection was recently reauthenticated. Our Engineering team is actively working to deploy a permanent fix. We will provide another update as soon as the fix has been released.
Error accessing Netlify-hosted sites
We are investigating reports of errors affecting access to sites on our High-Performance Edge Network. Our engineering team is actively investigating the issue. We will provide additional updates as more information becomes available.
Marketing Cloud Engagement Feature Degradation
The Salesforce Technology team identified a feature degradation affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement feature degradation, intermittent slowness or unavailability can occur for the affected service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details.
October 04, 2026
Feature Disruption
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
October 03, 2026
Maintenance Feed
October 10, 2026
Sauce Labs Planned Maintenance - US East
Sauce Labs will have a two hour previously scheduled maintenance window on October 10th starting at 13:00 UTC and ending at 15:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US East data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs Planned Maintenance - EU Central
Sauce Labs will have a two hour previously scheduled maintenance window on October 10th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU Central data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs Planned Maintenance - US West
Sauce Labs will have a two hour previously scheduled maintenance window on October 10th, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US West data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs Planned Maintenance - Asia South
Sauce Labs will have a two hour previously scheduled maintenance window on October 10th starting at 11:00 UTC and ending at 13:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our Asia South data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
October 17, 2026
Scheduled infrastructure maintenance for the US-only region
On Saturday, 17 October 2026, between 7:00 UTC and 10:00 UTC, we will perform maintenance on the database infrastructure of our US-only services. During this time, users in that region may experience intermittent unavailability.
October 31, 2026
Scheduled infrastructure maintenance for the Global region
On Saturday, 31 October 2026, between 8:00 UTC and 11:00 UTC, we will perform maintenance on the database infrastructure of our Global services. During this time, users in that region may experience intermittent unavailability.
October 14, 2026
Sauce Labs Planned Maintenance - Error Reporting (Backtrace)
Sauce Labs will have a two hour regularly scheduled maintenance window of Error Reporting (Backtrace) product on October 14th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to related infrastructure and services. These maintenance actions may cause portions of the service to be unavailable for up to two hours.
October 15, 2026
Heads up: Ignite Education monthly maintenance scheduled - October 15, 2026
When: Thursday, October 15, - 8pm-12am ET Description: We'll be performing routine maintenance to keep our systems running smoothly. Solutions impacted: Ignite Education: Ignite On-Demand & Ignite on FHIR; Consumer Health Library; SWIQ; V2 & V3 APIs; Veterans Health Library; Direct to Patient Potential impact: As systems reboot, there's the possbility of very short downtime - 15 minutes or less. If you experience any issues longer than 15 minutes, please submit a support ticket. Required action: Please inform your end users of the maintenance window so they're aware of any potential performance impact. The updates will begin at 6pm Mountain, 8pm Eastern. We will post a notification when the work is complete.