Some services are experiencing issues
Media Library / asset visibility
Since approximately 12:30 UTC, some users may experience issues where assets not appearing when browsing folders in the Media Library. Affected assets remain available and may still be accessible through search. Our team is investigating the issue and working to restore normal folder visibility. We will provide another update as soon as more information is available.
Degraded Performance: AEO Visibility & Analytics Intermittently Failing
We are currently investigating an issue affecting the AEO Visibility & Analytics module. Some users are reporting that the module loads as a blank screen when accessed. As a temporary workaround, users may be able to access the module by: - Refreshing the page - Navigating away and then reselecting the AEO Visibility & Analytics module from the left-hand navigation menu The issue may not occur consistently and can be intermittent. We have identified that this functionality relies on a third-party integration and are actively working with the provider to investigate and resolve the issue as quickly as possible. We will provide additional updates as more information becomes available.
Security Alert: Phishing Campaign with Malicious links
Salesforce is aware of and closely monitoring a phishing campaign appearing as fraudulent emails from Salesforce with a malicious link to download Remote Monitoring & Management (RMM) software. Our security teams are working diligently to contain this issue and urge all customers to maintain a high level of vigilance against phishing and social engineering attempts, as these remain frequently used tactics by threat actors. If you receive requests from Salesforce to install RMM software, we recommend you validate its legitimacy with Salesforce Support or architect teams prior to taking action by opening up a ticket through the Salesforce Help portal. For guidance and support, please reach out through the Salesforce Help portal. You can also refer to this article for guidance on how to protect your environments from social engineering threats: https://www.salesforce.com/blog/protect-against-social-engineering/.
Development
Past Incidents ‹ May 22 - May 28, 2026 ›
May 28, 2026
Elevated error rates across multiple services
On May 28, 2026, between 19:07 UTC and 19:16 UTC, multiple GitHub services experienced elevated error rates. This was due to a change that was partially deployed to an authentication service, causing errors for dependent services including the web experience, REST API, Git operations, and GitHub Actions. At peak impact, 10% of GitHub Actions runs failed to queue or encountered errors while downloading actions. We mitigated the incident by rolling back the change. We are expanding test coverage and improving our deployment validation process to prevent recurrence of this issue in the future.
Audience members may be experiencing delays connecting to webinars
We are currently investigating this incident.
Streamline: Workflow Session Failures with Data Search Step
We are investigating an issue affecting some in progress workflow sessions that include the Data Search step. Our engineering team is actively working on a fix. New updates will be shared as we learn more.
Data Cloud Service Degradation
There’s a service degradation impacting Salesforce Data Cloud. Users can access the service however some functionality can be unavailable or running at less than optimal performance. The team is actively monitoring and working to restore the service. To see if your account is affected, use the following guide to identify your functional domain: https://sfdc.co/MiAEk or alternatively follow this article if you need to identify your core instance http://sfdc.co/coreinstance
Some services are down
Feature Disruption
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
May 27, 2026
User Portal - Support Center
docs.wistia.com unavailable
We are investigating issues with reaching some of our documentation pages
Active - Azure Synapse Analytics - Connectivity Issues
Impact: From 08:40 UTC, 27 May 2026, some customers using Azure Synapse Analytics (private link) may experience delays or failures accessing Synapse Studio or workspaces across multiple regions. As of now mitigation is in progress, and we are seeing initial signs of recovery.
Active - Azure Synapse Analytics (East US)- Connectivity Issues
Impact: From 08:40 UTC, 27 May 2026, some customers using Azure Synapse Analytics (private link, East US) may experience delays or failures accessing Synapse Studio or workspaces. We detected elevated connection failures via automated monitoring and are actively investigating.
Degraded performance with batch downloads in Global
We're currently investigating reports of issues affecting batch downloads in the Global region. Users may experience batch downloads failing; single-file downloads continue to work. Our team is working to identify the cause and will share updates as soon as possible.
May 26, 2026
Feature Degradation
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
May 25, 2026
Partial analytics delay
For a small subset of customers, we expect a delay in their on-demand media metrics.
Support Communication Delivery Issues
We are currently investigating an issue affecting outbound email delivery for some Netlify services, including support-related communications. Our team is working with our email provider to restore service as quickly as possible
Marketing Cloud Engagement Feature Degradation
The Salesforce Technology team identified a feature degradation affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement feature degradation, intermittent slowness or unavailability can occur for the affected service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details.
May 24, 2026
May 23, 2026
Elevated Build Failures
We are currently experiencing an increased level of build failures related to downstream issues with GitHub beginning at 06:00 UTC. Any impacted users can attempt to retry their deploys as a workaround while we continue to investigate this issue.
May 22, 2026
New Database Creation Failing Due to Upstream Provider Issue
New database provisioning is currently failing due to an ongoing upstream provider issue affecting DNS. Existing databases and connections are unaffected — only the creation flow is impacted. We're monitoring the situation and will update once the upstream issue is resolved.
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Data Cloud Service Degradation
There’s a service degradation impacting Salesforce Data Cloud. Users can access the service however some functionality can be unavailable or running at less than optimal performance. The team is actively monitoring and working to restore the service. To see if your account is affected, use the following guide to identify your functional domain: https://sfdc.co/MiAEk or alternatively follow this article if you need to identify your core instance http://sfdc.co/coreinstance
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Maintenance Feed
August 21, 2026
Database Maintenance
We will be carrying out a database upgrade during this maintenance window, affecting the EU and US regions. During the upgrade, the User Management API and the Spaces and Organizations endpoints in the Content Management API may experience brief interruptions. This may temporarily affect signup, login, logout, API key creation, SSO configuration, and access to license and account information. The Content Delivery API (CDA), Content Preview API (CPA), and GraphQL Content API are not affected.
September 05, 2026
Sauce Labs Planned Maintenance - US East
Sauce Labs will have a two hour previously scheduled maintenance window on September 5th starting at 13:00 UTC and ending at 15:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US East data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs Planned Maintenance - EU Central
Sauce Labs will have a two hour previously scheduled maintenance window on September 5th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU Central data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs Planned Maintenance - US West
Sauce Labs will have a two hour previously scheduled maintenance window on September 5th, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US West data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
August 19, 2026
Sauce Labs Planned Maintenance - Error Reporting (Backtrace)
Sauce Labs will have a two hour regularly scheduled maintenance window of Error Reporting (Backtrace) product on August 19th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to related infrastructure and services. These maintenance actions may cause portions of the service to be unavailable for up to two hours.