Since approximately 12:30 UTC, some users may experience issues where assets not appearing when browsing folders in the Media Library. Affected assets remain available and may still be accessible through search. Our team is investigating the issue and working to restore normal folder visibility. We will provide another update as soon as more information is available.
We are currently investigating an issue affecting the AEO Visibility & Analytics module. Some users are reporting that the module loads as a blank screen when accessed. As a temporary workaround, users may be able to access the module by: - Refreshing the page - Navigating away and then reselecting the AEO Visibility & Analytics module from the left-hand navigation menu The issue may not occur consistently and can be intermittent. We have identified that this functionality relies on a third-party integration and are actively working with the provider to investigate and resolve the issue as quickly as possible. We will provide additional updates as more information becomes available.
Salesforce is aware of and closely monitoring a phishing campaign appearing as fraudulent emails from Salesforce with a malicious link to download Remote Monitoring & Management (RMM) software. Our security teams are working diligently to contain this issue and urge all customers to maintain a high level of vigilance against phishing and social engineering attempts, as these remain frequently used tactics by threat actors. If you receive requests from Salesforce to install RMM software, we recommend you validate its legitimacy with Salesforce Support or architect teams prior to taking action by opening up a ticket through the Salesforce Help portal. For guidance and support, please reach out through the Salesforce Help portal. You can also refer to this article for guidance on how to protect your environments from social engineering threats: https://www.salesforce.com/blog/protect-against-social-engineering/.
Our team is investigating an increase in observed error rates affecting a subset of sites that use Edge Functions. Affected sites may see elevated 504 responses or slow page loads beginning at approximately 17:00 UTC. We are actively working to identify the cause and will provide updates here.
Issue: We're investigating an issue that may prevent some customers from being able to read conversation histories. We've identified a recent code change, which was deployed globally that triggered the system to incorrectly evaluate an end time of zero (or a blank value) in GET calls, resulting in failed retrieval requests. Impact: During this time, affected customers may be unable to read their conversation histories.
We are currently experiencing a service disruption affecting Upstash Vector in the IAD region. Initial investigation indicates that the issue is related to a Fly.io networking/routing problem impacting connectivity in the region. The Fly.io team is actively investigating the underlying cause. We will continue to monitor the situation and provide updates as more information becomes available.
Users of our Shopify integration may be encountering issues due to an issue with Shopify. You can find more details of the issue here: https://www.shopifystatus.com/
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
We’re currently investigating reports of issues affecting login services the US-only region. Users may experience issues while logging in. Our team is working to identify the cause and will share updates as soon as possible.
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
We are currently investigating this incident and will post updates as soon as we know more.
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Some Upstash Vector indexes in the US-EAST-1 region may be experiencing intermittent slowness. Initial investigation indicates this may be related to memory pressure on the affected servers. Our team is actively investigating the root cause and working to restore normal performance. We will provide updates as soon as more information is available.
Between May 29th at 15:30 UTC till June 2 6:08 UTC, we experienced sporadic issues with Blobs in our Sydney region, affecting any Function using Blobs, including the ones that are generated by the framework runtimes. Our team has deployed a fix and the errors have subsided.
In the 20 mins duration some customers might have seen some missing snapshots in the build or failures in creating builds themselves with the 401 status code on the Percy CLI logs. We have fixed the issue and monitoring the stack.
Impact Statement- Starting at 04:27 UTC on 29 May 2026, customers may experience increased latency, intermittent connectivity, or timeouts when accessing resources hosted in the West US 2 region, due to a power event. We are in process of recovering power and working to restore infrastructure in the region. We started seeing partial recovery and will be sending targeted communications to impacted customers through the Azure Service Health dashboard. The next update will be provided within 60 minutes.
We are aware of a feature disruption that may impact you and are currently working on a solution to resolve user impact. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Impact statement: Starting at 04:27 UTC on 29 May 2026, a severe thunderstorm caused widespread utility power loss across multiple West US 2 datacenter facilities, resulting in impact to multiple Azure services. Datacenter power has been fully restored, and the majority of network and storage infrastructure has recovered. Infrastructure in Availability Zone 2 has recovered and is operating normally. Residual impact is now concentrated on a subset of infrastructure within Availability Zones 1 and 3, where two storage stamps are undergoing final recovery and validation. Customers with resources deployed exclusively in Availability Zone 2 should not be affected by the remaining recovery activities; however, those with dependencies in Availability Zones 1 or 3 may continue to experience intermittent connectivity, elevated latency, or resource unavailability.The following Azure services are in the final stages of recovery:Azure SQL, Virtual Machines, Virtual Machine Scale Sets, Azure Kubernetes Service, Application Insights, Azure Monitor, and Azure Log Analytics.The following services have recovered and are operating normally:Azure Managed Grafana, Azure Database for MySQL Flexible Server, Azure Functions, Azure Database for PostgreSQL Flexible Server, Service Bus, Azure Storage, App Service (Web Apps), Azure Site Recovery, Backup (MAB), Azure Cosmos DB, Azure Resource Manager, Azure Data Explorer, Azure IoT Hub, Microsoft Defender for Cloud Apps, Azure Container Registry, Azure Policy, Azure NetApp Files, Azure Resource Graph, Azure Data Factory, Azure Databricks, Azure Cache for Redis, and Azure Synapse Analytics.Current Status: A severe weather event, including multiple lightning strikes, affected several datacenter facilities in the West US 2 region, resulting in concurrent utility power interruptions across multiple availability zones. Backup generators activated as designed; however, during the transition to sustained generator operation, a subset of generator systems were unable to fully synchronize under the sudden facility load, while others subsequently shut down due to thermal protection mechanisms as cooling systems were impacted by the broader power disruption. Because these events occurred across multiple facilities within the same timeframe, the resulting conditions exceeded the resiliency designed for this particular failure scenario.Datacenter utility power has been fully restored. HVAC systems have normalized, ambient temperatures have returned to expected operating ranges, and the majority of network and storage infrastructure has recovered successfully. While most services have returned to normal operation, two storage stamps are completing final recovery and validation activities. These stamps have shown consistent improvement throughout the recovery process, with functionality progressively returning to expected levels. The remaining impacted services should continue recovering incrementally as validation activities complete; we are monitoring stamp health to confirm sustained stability before declaring full mitigation.Estimated Time to Resolution: With datacenter power restored and the majority of network and storage infrastructure recovered, remaining work is focused on two storage stamps completing final recovery and data integrity validation activities. Based on current progress, we estimate full-service restoration within approximately 1-2 hours. Individual services dependent on these stamps will recover progressively as validation activities are completed.Customer Guidance:Single-region workloads will recover automatically as infrastructure restoration activities are completed; no customer action is required.We recommend postponing new deployments into West US 2 until this incident is resolved and using alternate regions for urgent deployment needs.Logical availability zones assigned to customer subscriptions may map to different physical availability zones. Customers can use the Locations API to understand this mapping: https://learn.microsoft.com/rest/api/resources/subscriptions/list-locations?HTTP#availabilityzonemappings.Next Update: We will provide our next status update within 60 minutes, or sooner if significant progress is made.
We will be carrying out a database upgrade during this maintenance window, affecting the EU and US regions. During the upgrade, the User Management API and the Spaces and Organizations endpoints in the Content Management API may experience brief interruptions. This may temporarily affect signup, login, logout, API key creation, SSO configuration, and access to license and account information. The Content Delivery API (CDA), Content Preview API (CPA), and GraphQL Content API are not affected.
Sauce Labs will have a two hour previously scheduled maintenance window on September 5th starting at 13:00 UTC and ending at 15:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US East data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs will have a two hour previously scheduled maintenance window on September 5th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU Central data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs will have a two hour previously scheduled maintenance window on September 5th, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US West data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs will have a two hour regularly scheduled maintenance window of Error Reporting (Backtrace) product on August 19th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to related infrastructure and services. These maintenance actions may cause portions of the service to be unavailable for up to two hours.