Some services are experiencing issues
MuleSoft performance degradation
We are aware of a performance degradation that may impact you and are currently working on a solution to resolve user impact. During a performance degradation users can access the service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Security Alert: Phishing Campaign with Malicious links
Salesforce is aware of and closely monitoring a phishing campaign appearing as fraudulent emails from Salesforce with a malicious link to download Remote Monitoring & Management (RMM) software. Our security teams are working diligently to contain this issue and urge all customers to maintain a high level of vigilance against phishing and social engineering attempts, as these remain frequently used tactics by threat actors. If you receive requests from Salesforce to install RMM software, we recommend you validate its legitimacy with Salesforce Support or architect teams prior to taking action by opening up a ticket through the Salesforce Help portal. For guidance and support, please reach out through the Salesforce Help portal. You can also refer to this article for guidance on how to protect your environments from social engineering threats: https://www.salesforce.com/blog/protect-against-social-engineering/.
Development
Past Incidents ‹ Jun 13 - Jun 19, 2026 ›
June 19, 2026
Data Cloud Feature Disruption
There’s a feature disruption impacting Salesforce Data Cloud. During a feature disruption, end users can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information. To see if your account is affected, use the following guide to identify your functional domain: https://sfdc.co/MiAEk or alternatively follow this article if you need to identify your core instance http://sfdc.co/coreinstance
Heroku retroactive service disruption
We experienced a service disruption that, upon detailed analysis, was declared an incident retroactively. Our team implemented a solution that successfully restored full functionality and stability to the affected service. Continuous monitoring has confirmed that the service remains stable with no ongoing issues. We are committed to understanding and learning from this incident. We will conduct a thorough investigation to identify the root cause, and contributing factors, and develop effective preventative measures for the future. We apologize for any inconvenience this may have caused, and appreciate your understanding as we strive to uphold and improve the reliability of our services.
Data Cloud Feature Degradation
There’s a feature degradation impacting Salesforce Data Cloud. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information. The team is actively monitoring and working to restore the service. To see if your account is affected, use the following guide to identify your functional domain: https://sfdc.co/MiAEk or alternatively follow this article if you need to identify your core instance http://sfdc.co/coreinstance
Feature Degradation
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Feature Disruption
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
June 18, 2026
Feature Degradation
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Connection issues with the Management and Preview APIs
Some customers are receiving 500 error responses when accessing the Content Preview API. The Management API also powers our Web App and therefore the Web App is also operating in degraded mode. We are investigating the issue.
Salesforce Spiff Feature Disruption
There’s a feature disruption affecting Salesforce Spiff. During a feature disruption, end users sometimes can’t access certain aspects of the service including statement calculations, reporting, designer, connectors, and syncs. We’re investigating the issue, and an update will be provided in 30 minutes or sooner if we have more information.
Incident impacting the Crawler
We have an ongoing incident impacting the Crawler. Our Engineering team is actively investigating the issue.
Issues with delays in assets displaying in the asset bank in Global
We’re currently investigating reports of issues with assets displaying in the asset bank in Global. Users may experience delays in newly uploaded assets displaying in the asset bank. Our team is working to identify the cause and will share updates as soon as possible. Until the problem is fixed, please continue uploading to your portal. Assets are saved and will be displayed with a delay.
Feature Degradation
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Commerce Cloud Service Disruption - Storefronts and Business Manager
There’s a Commerce Cloud service disruption that’s affecting our Business Manager and customer storefront functionality. During a service disruption, users are unable to access the services. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
June 17, 2026
Feature Degradation
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Commerce Cloud Service Degradation – Managed Runtime
There’s a service degradation impacting Storefronts deployed on Commerce Cloud Managed Runtime. During a service degradation, users may experience increased latency and error rates when accessing Storefronts deployed on Commerce Cloud Managed Runtime and changes made to Storefronts may not succeed. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Feature Degradation
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Feature Disruption
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
June 16, 2026
Delays in MediaFlows
We are currently experiencing delays in MediaFlows execution. Some flows may not run immediately after being triggered. Our team is actively investigating the issue. We expect all affected flow runs to be processed, though with delays. We will provide further updates as more information becomes available.
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Mitigated – Customers leveraging a subset of services may experience 401 authentication errors
What happened?Between 21:45 UTC and 23:23 UTC on 15 June 2026, Azure customers leveraging services which depend upon Microsoft Artifact Registry (MAR) may have experienced 401 authentication errors when attempting to pull images from MAR . This incident is now mitigated. Further details will be provided directly to impacted customers through the Azure Portal.
June 15, 2026
Active – Customers leveraging a subset of services may experience 401 authentication errors
Impact Statement: Starting at 21:45 UTC on 15 June 2026, a subset of Azure customers leveraging services which depend upon MCR (Microsoft Container Registry) for storing images may experience 401 authentication errors for requests attempting to pull Microsoft images from mcr.microsoft.com.Current Status: We detected this issue via internal service monitoring upon identifying a spike of 401 errors. We’ve identified a potential underlying factor to be a recent update which introduced a code regression, and we've completed roll out of a hotfix to address the code regression and mitigate impact for affected customers. We are closely monitoring internal telemetry to validate full mitigation and prevent further occurrences. The next update will be provided within 60 minutes, or as events warrant.
Investigating a spike in 401 authentication errors
We are actively investigating customer alerts of 401 authentication errors when pulling images from mcr.microsoft.com. We’ve identified a potential underlying factor related to a recent update made to a backed service and we are actively working on determining mitigation workstreams. More information will be provided shortly.
Salesforce Spiff Feature Degradation
There's a feature degradation affecting Salesforce Spiff, and we're working to resolve it. You may experience feature degradation in statement calculations, reporting, designer, connectors and syncs. Salesforce Spiff remains unaffected. We’re investigating the issue, and an update will be provided in 30 minutes or sooner if we have more information.
Incident on cluster s5-uae
We are encountering a major issue that impact all API calls.
Incident on cluster s6-usw
We are encountering a major issue that impact all API calls (liveness check).
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Incident on cluster s9-au
We are encountering a major issue that impact all API calls (liveness check).
Incident on cluster s9-hk
We are encountering a major issue that impact all API calls (liveness check).
Incident on cluster s11-za
We are encountering a major issue that impact all API calls (liveness check).
Incident on cluster s5-usw
We are encountering a major issue that impact all API calls (liveness check).
Incident on cluster s4-uk
We are encountering a major issue that impact all API calls (liveness check).
Incident on cluster s8-hk
We are encountering a major issue that impact all API calls (liveness check).
Incident on cluster s9-eu
We are encountering a major issue that impact all API calls (liveness check).
Incident on cluster s5-de
We are encountering a major issue that impact all API calls (liveness check).
Incident on cluster s8-au
We are encountering a major issue that impact all API calls (liveness check).
Incident on cluster s8-ca
We are encountering a major issue that impact all API calls.
Incident on cluster s11-use
We are encountering a major issue that impact all API calls (liveness check).
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
June 14, 2026
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
June 13, 2026
Feature Degradation
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
MuleSoft feature degradation
We are aware of a feature degradation that may impact you and are currently working on a solution to resolve user impact. During a feature degradation, certain features are unavailable or run at less than optimal performance. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Maintenance Feed
August 21, 2026
Database Maintenance
We will be carrying out a database upgrade during this maintenance window, affecting the EU and US regions. During the upgrade, the User Management API and the Spaces and Organizations endpoints in the Content Management API may experience brief interruptions. This may temporarily affect signup, login, logout, API key creation, SSO configuration, and access to license and account information. The Content Delivery API (CDA), Content Preview API (CPA), and GraphQL Content API are not affected.
Heads up: Ignite Education monthly maintenance scheduled - August 20, 2026
When: Thursday, August 20, 2026 - 8pm-12am ET Description: We'll be performing routine maintenance to keep our systems running smoothly. Solutions impacted: Ignite Education: Ignite On-Demand & Ignite on FHIR; Consumer Health Library; SWIQ; V2 & V3 APIs; Veterans Health Library; Direct to Patient Potential impact: As systems reboot, there's the possbility of very short downtime - 10 minutes or less. If you experience any issues longer than 10 minutes, please submit a support ticket. Required action: Please inform your end users of the maintenance window so they're aware of any potential performance impact. The updates will begin at 6pm Mountain, 8pm Eastern. We will post a notification when the work is complete.
September 05, 2026
Sauce Labs Planned Maintenance - US East
Sauce Labs will have a two hour previously scheduled maintenance window on September 5th starting at 13:00 UTC and ending at 15:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US East data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs Planned Maintenance - EU Central
Sauce Labs will have a two hour previously scheduled maintenance window on September 5th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU Central data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs Planned Maintenance - US West
Sauce Labs will have a two hour previously scheduled maintenance window on September 5th, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US West data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
August 19, 2026
Sauce Labs Planned Maintenance - Error Reporting (Backtrace)
Sauce Labs will have a two hour regularly scheduled maintenance window of Error Reporting (Backtrace) product on August 19th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to related infrastructure and services. These maintenance actions may cause portions of the service to be unavailable for up to two hours.
Scheduled Database Maintenance
We will be executing scheduled database maintenance during this time period. During the window there will be periods of time where platform functionality will be unavailable for a small number of U.S.-based users. Affected users should plan to log out and continue work after the maintenance has been completed to avoid disruption. Status updates will be posted to this page when maintenance starts and ends.