Some services are experiencing issues
Media Library / asset visibility
Since approximately 12:30 UTC, some users may experience issues where assets not appearing when browsing folders in the Media Library. Affected assets remain available and may still be accessible through search. Our team is investigating the issue and working to restore normal folder visibility. We will provide another update as soon as more information is available.
Degraded Performance: AEO Visibility & Analytics Intermittently Failing
We are currently investigating an issue affecting the AEO Visibility & Analytics module. Some users are reporting that the module loads as a blank screen when accessed. As a temporary workaround, users may be able to access the module by: - Refreshing the page - Navigating away and then reselecting the AEO Visibility & Analytics module from the left-hand navigation menu The issue may not occur consistently and can be intermittent. We have identified that this functionality relies on a third-party integration and are actively working with the provider to investigate and resolve the issue as quickly as possible. We will provide additional updates as more information becomes available.
Security Alert: Phishing Campaign with Malicious links
Salesforce is aware of and closely monitoring a phishing campaign appearing as fraudulent emails from Salesforce with a malicious link to download Remote Monitoring & Management (RMM) software. Our security teams are working diligently to contain this issue and urge all customers to maintain a high level of vigilance against phishing and social engineering attempts, as these remain frequently used tactics by threat actors. If you receive requests from Salesforce to install RMM software, we recommend you validate its legitimacy with Salesforce Support or architect teams prior to taking action by opening up a ticket through the Salesforce Help portal. For guidance and support, please reach out through the Salesforce Help portal. You can also refer to this article for guidance on how to protect your environments from social engineering threats: https://www.salesforce.com/blog/protect-against-social-engineering/.
Development
Past Incidents ‹ Jul 24 - Jul 30, 2026 ›
July 30, 2026
Performance Degradation - Asynchronous Processing
The Salesforce Technology team is working to isolate a performance degradation on this instance. Some customers get delays in asynchronous processing, including Web-to-Case, Web-to-Lead, Email-to-Case, and dashboard refreshes. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Hyperlink Rendering Issue on Agentforce Web Agents with Next Gen Authoring
Issue: We're aware of an issue affecting customers using Agentforce Web Agents with Next Gen Authoring (NGA). Impact: Users are unable to navigate to hyperlinks provided in agent responses. The link text displays correctly, but the links are not clickable.
July 29, 2026
Add-on installations are unavailable
Since approximately 13:50 UTC, users have been unable to install add-ons. Installation attempts are failing and may display an “Installation failed” message. Our team is investigating the issue and working to restore installation functionality. We will provide another update as soon as more information is available.
Feature Degradation
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Incident on cluster s8-hk
We are encountering a major issue that impact all API calls (liveness check).
July 28, 2026
July 27, 2026
Service Disruption
Some users were unable take expected actions within files, including editing the file, between 18:42 UTC and 19:25 UTC. No file permissions were modified or incorrectly assigned. We have now addressed the root cause and are monitoring for any additional issues.
MuleSoft Feature Disruption
We are aware of a feature disruption that may impact you and are currently working on a solution to resolve user impact. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
July 26, 2026
July 25, 2026
July 24, 2026
Incident on cluster c23-usw
We are encountering a major issue that impact all API calls (liveness check).
Marketing Cloud MCP Connectivity Issues
Issue: We’re aware of an issue which started at approximately 13:20 UTC that is impacting Marketing Cloud MCP services. We’re investigating the technical trigger and fastest path to mitigation. Impact: Customers attempting to utilize the service will observe connection failures.
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Maintenance Feed
August 21, 2026
Database Maintenance
We will be carrying out a database upgrade during this maintenance window, affecting the EU and US regions. During the upgrade, the User Management API and the Spaces and Organizations endpoints in the Content Management API may experience brief interruptions. This may temporarily affect signup, login, logout, API key creation, SSO configuration, and access to license and account information. The Content Delivery API (CDA), Content Preview API (CPA), and GraphQL Content API are not affected.
September 05, 2026
Sauce Labs Planned Maintenance - US East
Sauce Labs will have a two hour previously scheduled maintenance window on September 5th starting at 13:00 UTC and ending at 15:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US East data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs Planned Maintenance - EU Central
Sauce Labs will have a two hour previously scheduled maintenance window on September 5th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU Central data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs Planned Maintenance - US West
Sauce Labs will have a two hour previously scheduled maintenance window on September 5th, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US West data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.