Some services are experiencing issues
Microsoft 365 Service Issue Impacting Formstack Documents Email Delivery
Microsoft is currently experiencing an Exchange Online service issue that may impact customers using Microsoft 365 to send email through Formstack. Customers using Microsoft 365 to send merged documents through Formstack may experience merge errors and failed email deliveries. Customers may also encounter an error when attempting to authenticate or re-authenticate their Microsoft 365 email connection. No other Documents delivery services are impacted. Microsoft is working to restore service. We will provide additional updates as they become available.
Security Alert: Phishing Campaign with Malicious links
Salesforce is aware of and closely monitoring a phishing campaign appearing as fraudulent emails from Salesforce with a malicious link to download Remote Monitoring & Management (RMM) software. Our security teams are working diligently to contain this issue and urge all customers to maintain a high level of vigilance against phishing and social engineering attempts, as these remain frequently used tactics by threat actors. If you receive requests from Salesforce to install RMM software, we recommend you validate its legitimacy with Salesforce Support or architect teams prior to taking action by opening up a ticket through the Salesforce Help portal. For guidance and support, please reach out through the Salesforce Help portal. You can also refer to this article for guidance on how to protect your environments from social engineering threats: https://www.salesforce.com/blog/protect-against-social-engineering/.
Development
Past Incidents ‹ Aug 08 - Aug 14, 2026 ›
August 14, 2026
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Microsoft 365 Service Issue Impacting Formstack Documents Email Delivery
Microsoft is currently experiencing an Exchange Online service issue that may impact customers using Microsoft 365 to send email through Formstack. Customers using Microsoft 365 to send merged documents through Formstack may experience merge errors and failed email deliveries. Customers may also encounter an error when attempting to authenticate or re-authenticate their Microsoft 365 email connection. No other Documents delivery services are impacted. Microsoft is working to restore service. We will provide additional updates as they become available.
August 13, 2026
Active -Azure Portal access issues affecting Australia Regions
We are aware of an issue affecting access to the Azure portal in the Australia regions. Our engineers are actively investigating the cause and impact. Further updates will be provided as more information becomes available.
Media Library / asset visibility
Since approximately 12:30 UTC, some users may experience issues where assets not appearing when browsing folders in the Media Library. Affected assets remain available and may still be accessible through search. Our team is investigating the issue and working to restore normal folder visibility. We will provide another update as soon as more information is available.
Marketing Cloud Engagement Feature Degradation
The Salesforce Technology team identified a feature degradation affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement feature degradation, intermittent slowness or unavailability can occur for the affected service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details.
August 12, 2026
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
August 11, 2026
Service Disruption
There’s a Salesforce service disruption. During a service disruption, end users can’t access the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
August 10, 2026
Incident on cluster c23-usw
We are encountering a major issue that impact all API calls (liveness check).
Heroku feature degradation
We are aware of a feature degradation that may impact customers, and are actively working to resolve user impact. During a feature degradation certain platform features may be intermittently timeout or operate at less than optimal performance. We’ll provide an update in 60 minutes or sooner if additional information becomes available.
Marketing Cloud Engagement Disruption
The Salesforce Technology team identified a disruption affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement disruption, end users are unable to access the service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details
August 09, 2026
August 08, 2026
Marketing Cloud Engagement Feature Degradation
The Salesforce Technology team identified a feature degradation affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement feature degradation, intermittent slowness or unavailability can occur for the affected service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details.
Maintenance Feed
August 21, 2026
Database Maintenance
We will be carrying out a database upgrade during this maintenance window, affecting the EU and US regions. During the upgrade, the User Management API and the Spaces and Organizations endpoints in the Content Management API may experience brief interruptions. This may temporarily affect signup, login, logout, API key creation, SSO configuration, and access to license and account information. The Content Delivery API (CDA), Content Preview API (CPA), and GraphQL Content API are not affected.
September 05, 2026
Sauce Labs Planned Maintenance - US East
Sauce Labs will have a two hour previously scheduled maintenance window on September 5th starting at 13:00 UTC and ending at 15:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US East data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs Planned Maintenance - EU Central
Sauce Labs will have a two hour previously scheduled maintenance window on September 5th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU Central data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs Planned Maintenance - US West
Sauce Labs will have a two hour previously scheduled maintenance window on September 5th, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US West data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
August 19, 2026
Sauce Labs Planned Maintenance - Error Reporting (Backtrace)
Sauce Labs will have a two hour regularly scheduled maintenance window of Error Reporting (Backtrace) product on August 19th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to related infrastructure and services. These maintenance actions may cause portions of the service to be unavailable for up to two hours.
August 20, 2026
Heads up: Ignite Education monthly maintenance scheduled - August 20, 2026
When: Thursday, August 20, 2026 - 8pm-12am ET Description: We'll be performing routine maintenance to keep our systems running smoothly. Solutions impacted: Ignite Education: Ignite On-Demand & Ignite on FHIR; Consumer Health Library; SWIQ; V2 & V3 APIs; Veterans Health Library; Direct to Patient Potential impact: As systems reboot, there's the possbility of very short downtime - 10 minutes or less. If you experience any issues longer than 10 minutes, please submit a support ticket. Required action: Please inform your end users of the maintenance window so they're aware of any potential performance impact. The updates will begin at 6pm Mountain, 8pm Eastern. We will post a notification when the work is complete.
August 18, 2026
Scheduled Database Maintenance
We will be executing scheduled database maintenance during this time period. During the window there will be periods of time where platform functionality will be unavailable for a small number of U.S.-based users. Affected users should plan to log out and continue work after the maintenance has been completed to avoid disruption. Status updates will be posted to this page when maintenance starts and ends.