Some services are experiencing issues
Delayed Documents Deliveries After Sign Completion
We are investigating an issue affecting some Formstack Documents workflows that use Formstack Sign. Although signing completes successfully, subsequent deliveries including Salesforce, SharePoint, and webhooks may not be released and may remain in a delayed status. Our team is actively working to resolve the issue. We will provide additional updates as they become available.
Formstack Sign API Authentication Issues
We are investigating reports that some Formstack Sign customers are unable to send documents through the API. Affected requests may return a “Request requires authentication” error despite successfully generating an access token. Some customers may also see a null API secret within their account. Our team is actively investigating and will provide additional updates as more information becomes available.
Timeout issues
Salesforce Spiff Feature Degradation
There's a feature degradation affecting Salesforce Spiff, and we're working to resolve it. You may experience feature degradation in statement calculations, reporting, designer, connectors and syncs. Salesforce Spiff remains unaffected. We’re investigating the issue, and an update will be provided in 30 minutes or sooner if we have more information.
How Salesforce is preparing for the frontier AI threat landscape
Anthropic’s announcement of Claude Mythos underscores a reality Salesforce has been preparing for: increasingly capable frontier AI models will continue to accelerate the evolution of the cybersecurity landscape. Our security teams are continuously evaluating how frontier models like Mythos may change attacker and defender capabilities, and we are applying those insights to strengthen our security posture and guide continued enhancements across our environment. We view this as an acceleration of work already underway, not a departure from it. Salesforce has long invested in automation and AI to help identify risk, strengthen defenses, and support the trust our customers place in us. Trust remains our #1 value, and we remain focused on helping protect our customers’ data in a rapidly evolving threat environment.
Development
Past Incidents ‹ Sep 17 - Sep 23, 2026 ›
September 23, 2026
Print Brand Templates: Preview and Output File Not Generated
When creating a new template in Print Brand Templates, you may experience an issue where the preview and output file are not generated. The status remains “Processing.” Our technical teams are working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause.
September 22, 2026
SFTP Issue
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Streamline:
We have identified an issue affecting Workflows that use repeating sections configured to be hidden. In some cases, these sections are displaying an error and are not hiding as expected. Our Engineering team has identified the issue and is working on a resolution.
September 21, 2026
Intermittent Performance Degradation for some servers.
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
September 20, 2026
September 19, 2026
Feature Disruption
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
September 18, 2026
Marketing Cloud Engagement Disruption
The Salesforce Technology team identified a disruption affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement disruption, end users are unable to access the service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details
September 17, 2026
502 Errors - US Central
Maintenance Feed
October 10, 2026
Sauce Labs Planned Maintenance - US East
Sauce Labs will have a two hour previously scheduled maintenance window on October 10th starting at 13:00 UTC and ending at 15:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US East data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs Planned Maintenance - EU Central
Sauce Labs will have a two hour previously scheduled maintenance window on October 10th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU Central data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs Planned Maintenance - US West
Sauce Labs will have a two hour previously scheduled maintenance window on October 10th, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US West data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
October 17, 2026
Scheduled infrastructure maintenance for the US-only region
On Saturday, 17 October 2026, between 7:00 UTC and 10:00 UTC, we will perform maintenance on the database infrastructure of our US-only services. During this time, users in that region may experience intermittent unavailability.