Some services are experiencing issues
Active - Multiple services experiencing connectivity issues in multiple regions
Starting at 20:30 UTC on 30 September 2026, customers using gateway services may be experiencing degraded or interrupted network connectivity. Customers may see gateways failing to load in the Azure Portal, and may also be experiencing failures or delays with network management operations across the following impacted services:ExpressRoute GatewaysAzure FirewallApplication Gateways / Web Application FirewallVPN GatewaysAzure VMWare Solution (AVS)Current status: The vast majority of previously-impacted regions are showing signs of recovery, we are working to apply configuration changes that were successful in other regions to the remaining five regions: France Central, North Europe, Southeast Asia, UK South, and UK West.Our investigation has identified a correlation between the timing of this incident and infrastructure operating system servicing activity, which has since been paused. The underlying failure mechanism has not yet been confirmed, and we continue to investigate why network service instances became unhealthy and why recovery behavior differed across services.We continue to validate recovery - region by region, and service by service. We will provide additional information within the next 60 minutes, or sooner if events warrant.
Timeout issues
Salesforce Spiff Feature Degradation
There's a feature degradation affecting Salesforce Spiff, and we're working to resolve it. You may experience feature degradation in statement calculations, reporting, designer, connectors and syncs. Salesforce Spiff remains unaffected. We’re investigating the issue, and an update will be provided in 30 minutes or sooner if we have more information.
How Salesforce is preparing for the frontier AI threat landscape
Anthropic’s announcement of Claude Mythos underscores a reality Salesforce has been preparing for: increasingly capable frontier AI models will continue to accelerate the evolution of the cybersecurity landscape. Our security teams are continuously evaluating how frontier models like Mythos may change attacker and defender capabilities, and we are applying those insights to strengthen our security posture and guide continued enhancements across our environment. We view this as an acceleration of work already underway, not a departure from it. Salesforce has long invested in automation and AI to help identify risk, strengthen defenses, and support the trust our customers place in us. Trust remains our #1 value, and we remain focused on helping protect our customers’ data in a rapidly evolving threat environment.
Development
Past Incidents ‹ Sep 18 - Sep 24, 2026 ›
September 24, 2026
Feature Disruption
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
@percy/cli installation failing with npm
Status: Fix released with percy/cli v1.32.11 Since 20:48 UTC on September 24, npm install @percy/cli fails with: npm ERR! code EUNSUPPORTEDPROTOCOL npm ERR! Unsupported URL Type "patch:": patch:got@npm%3A11.8.2#... With npm 10 and later, the install can fail with no error message. Cause: A third-party package that the Percy CLI depends on, @yarnpkg/core, published version 4.9.2 with a dependency format that npm can't install. Percy's services are not affected; only new CLI installs are. Fix: We have released a patch version of percy/cli v1.32.11 and now @latest should install correctly Workaround (for earlier percy cli versions): Add this to your project's root package.json: "overrides": { "@yarnpkg/core": "4.9.1" }
Heroku feature degradation
We are aware of a feature degradation that may impact customers, and are actively working to resolve user impact. During a feature degradation certain platform features may be intermittently timeout or operate at less than optimal performance. We’ll provide an update in 60 minutes or sooner if additional information becomes available.
September 23, 2026
Print Brand Templates: Preview and Output File Not Generated
When creating a new template in Print Brand Templates, you may experience an issue where the preview and output file are not generated. The status remains “Processing.” Our technical teams are working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause.
September 22, 2026
SFTP Issue
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Streamline:
We have identified an issue affecting Workflows that use repeating sections configured to be hidden. In some cases, these sections are displaying an error and are not hiding as expected. Our Engineering team has identified the issue and is working on a resolution.
September 21, 2026
Intermittent Performance Degradation for some servers.
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
September 20, 2026
September 19, 2026
Feature Disruption
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
September 18, 2026
Marketing Cloud Engagement Disruption
The Salesforce Technology team identified a disruption affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement disruption, end users are unable to access the service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details
Maintenance Feed
October 10, 2026
Sauce Labs Planned Maintenance - US East
Sauce Labs will have a two hour previously scheduled maintenance window on October 10th starting at 13:00 UTC and ending at 15:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US East data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs Planned Maintenance - EU Central
Sauce Labs will have a two hour previously scheduled maintenance window on October 10th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU Central data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs Planned Maintenance - US West
Sauce Labs will have a two hour previously scheduled maintenance window on October 10th, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US West data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
October 17, 2026
Scheduled infrastructure maintenance for the US-only region
On Saturday, 17 October 2026, between 7:00 UTC and 10:00 UTC, we will perform maintenance on the database infrastructure of our US-only services. During this time, users in that region may experience intermittent unavailability.