Some services are experiencing major issues
Timeout issues
Salesforce Spiff Feature Degradation
There's a feature degradation affecting Salesforce Spiff, and we're working to resolve it. You may experience feature degradation in statement calculations, reporting, designer, connectors and syncs. Salesforce Spiff remains unaffected. We’re investigating the issue, and an update will be provided in 30 minutes or sooner if we have more information.
How Salesforce is preparing for the frontier AI threat landscape
Anthropic’s announcement of Claude Mythos underscores a reality Salesforce has been preparing for: increasingly capable frontier AI models will continue to accelerate the evolution of the cybersecurity landscape. Our security teams are continuously evaluating how frontier models like Mythos may change attacker and defender capabilities, and we are applying those insights to strengthen our security posture and guide continued enhancements across our environment. We view this as an acceleration of work already underway, not a departure from it. Salesforce has long invested in automation and AI to help identify risk, strengthen defenses, and support the trust our customers place in us. Trust remains our #1 value, and we remain focused on helping protect our customers’ data in a rapidly evolving threat environment.
Development
Past Incidents ‹ Sep 22 - Sep 28, 2026 ›
September 28, 2026
MuleSoft Feature Disruption
We are aware of a feature disruption that may impact you and are currently working on a solution to resolve user impact. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Formstack Sign authentication migration
Future: At approximately 9:30 pm Eastern Time on Monday September 28th, Formstack Sign will undergo a migration to ensure faster and more reliable user authentication. There is no risk to documents in flight, and no risk of account data loss. There could be a small interruption to user sessions during the migration, which is expected to take nearly two hours.
Increased Error Rates – EU Region
We are currently investigating increased error rates in the EU region affecting uploads (eager transformations), transformations, and delivery. The issue began at approximately 06:15 UTC. We will provide updates as more information becomes available.
MuleSoft service disruption
We are aware of a service disruption that may impact you and are currently working on a solution to resolve user impact. During a service disruption, end users may not be able to access the service. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
September 27, 2026
September 26, 2026
Timeout issues
September 25, 2026
Intelligence service disruption
The Salesforce Technology team identified a disruption affecting Intelligence customers on this instance and is working to resolve it. During a Marketing Cloud Intelligence disruption, end users are unable to access the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Feature Degradation
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Marketing Cloud Engagement Feature Disruption
The Salesforce Technology team identified a feature disruption affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement feature disruption, end users are unable to access certain aspects of the affected service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details.
September 24, 2026
Feature Disruption
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
@percy/cli installation failing with npm
Status: Fix released with percy/cli v1.32.11 Since 20:48 UTC on September 24, npm install @percy/cli fails with: npm ERR! code EUNSUPPORTEDPROTOCOL npm ERR! Unsupported URL Type "patch:": patch:got@npm%3A11.8.2#... With npm 10 and later, the install can fail with no error message. Cause: A third-party package that the Percy CLI depends on, @yarnpkg/core, published version 4.9.2 with a dependency format that npm can't install. Percy's services are not affected; only new CLI installs are. Fix: We have released a patch version of percy/cli v1.32.11 and now @latest should install correctly Workaround (for earlier percy cli versions): Add this to your project's root package.json: "overrides": { "@yarnpkg/core": "4.9.1" }
Heroku feature degradation
We are aware of a feature degradation that may impact customers, and are actively working to resolve user impact. During a feature degradation certain platform features may be intermittently timeout or operate at less than optimal performance. We’ll provide an update in 60 minutes or sooner if additional information becomes available.
September 23, 2026
Print Brand Templates: Preview and Output File Not Generated
When creating a new template in Print Brand Templates, you may experience an issue where the preview and output file are not generated. The status remains “Processing.” Our technical teams are working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause.
September 22, 2026
SFTP Issue
Performance Degradation
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Streamline:
We have identified an issue affecting Workflows that use repeating sections configured to be hidden. In some cases, these sections are displaying an error and are not hiding as expected. Our Engineering team has identified the issue and is working on a resolution.
Maintenance Feed
October 10, 2026
Sauce Labs Planned Maintenance - US East
Sauce Labs will have a two hour previously scheduled maintenance window on October 10th starting at 13:00 UTC and ending at 15:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US East data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs Planned Maintenance - EU Central
Sauce Labs will have a two hour previously scheduled maintenance window on October 10th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU Central data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs Planned Maintenance - US West
Sauce Labs will have a two hour previously scheduled maintenance window on October 10th, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US West data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sauce Labs Planned Maintenance - Asia South
Sauce Labs will have a two hour previously scheduled maintenance window on October 10th starting at 11:00 UTC and ending at 13:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our Asia South data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
October 17, 2026
Scheduled infrastructure maintenance for the US-only region
On Saturday, 17 October 2026, between 7:00 UTC and 10:00 UTC, we will perform maintenance on the database infrastructure of our US-only services. During this time, users in that region may experience intermittent unavailability.
October 31, 2026
Scheduled infrastructure maintenance for the Global region
On Saturday, 31 October 2026, between 8:00 UTC and 11:00 UTC, we will perform maintenance on the database infrastructure of our Global services. During this time, users in that region may experience intermittent unavailability.
October 07, 2026
Sauce Labs Planned Maintenance - Error Reporting (Backtrace)
Sauce Labs will have a two hour regularly scheduled maintenance window of Error Reporting (Backtrace) product on October 7th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to related infrastructure and services. These maintenance actions may cause portions of the service to be unavailable for up to two hours.